For additional information about Licensing and State Authorization, and State Contact Information for Student Complaints, please see those sections of our catalog. “Once you’ve established yourself at a company, you can ask your manager if they’d be willing to talk to a higher-level engineer or that engineer’s manager to possibly set up some time to shadow them,” Adams says. “Take advantage of your relationship with other departments in the IT sphere,” she urges. “Being in a help desk [role] is a good way to view what other, more intense positions do within the IT field.” It also gives you a chance to either choose to delve further or make a career move elsewhere, Lewis adds. These are the types of transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry.

That cross pollination of sorts can be a ladder for you as you look to move forward in your career. Hardware and software change, but your ability to communicate effectively and think critically does not. Help desk work is an excellent help desk engineer place to refine the soft skills that will serve you well as you progress in your career. I understand that by submitting this form, I consent to be contacted by email, phone, or any other form of communication by ABM College.

How do you become a help desk technician?

For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills.

This is a good opportunity to discuss how you personally deal with it. They have the option to specialize their area of work to only handle certain tasks or problems. Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Help Desk Technician: The First Step on Your IT Career Path

You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. Working in a help desk role can give you an opportunity to learn more about the options that await. LaShana Lewis, a former help desk worker and software engineer at MasterCard®, says people new to the field have an excellent opportunity. Over the last 2 years, 45 per cent of employers hired for this position.